u7u is more than a gaming platform — we're committed to building a responsible community. Responsible gaming is at the core of what we do, and it applies equally to every player.
What is responsible gaming?
Responsible gaming means keeping gaming within the bounds of entertainment — where it has no negative impact on your daily life, family, work, or finances. At u7u, responsible gaming means you decide how much you play, how much time you spend, and how much money you put in.
Online gaming is a great source of entertainment for millions of people. For a small number, however, it can become a problem. u7u believes that awareness, the right information, and the right tools can prevent problems before they start. Our responsible gaming program is built with exactly that goal in mind.
Signs of Healthy Gaming
Watch for the following signs to understand whether you're gaming responsibly:
You play purely for entertainment, stay within your set budget, remain calm after a loss, and can stop whenever you choose.
You occasionally go over budget, chase losses by playing more, or hide your gaming from family.
You're unable to control your gaming, playing with borrowed money, your family life and work are suffering, or you feel restless when you're not gaming.
U7u's Responsible Gaming Tools
U7u provides a range of effective tools to help you stay in control of your gaming. Using them is entirely your choice, and you can turn them on or off at any time.
- Deposit limit: Set a daily, weekly, or monthly deposit cap to make sure you never go beyond your planned budget.
- Session Time Limit: Set a time limit for each session. When the time is up, the system will automatically notify you.
- Loss Limit: Once you hit a set loss amount, gaming stops automatically — helping you limit financial damage.
- Cooling-off period: If you need a short break, you can take a temporary pause ranging from 24 hours to 30 days.
- Self-Exclusion: For longer breaks, you can suspend your account for anywhere from 3 months to 5 years.
- Reality Check: You'll receive periodic pop-up reminders showing how long you've been playing and how much BDT you've spent.
Minor Protection
U7u strictly enforces an 18+ policy. Our platform is for adults only. Age is verified at registration and confirmed through the KYC process using a valid ID. If you have young children at home, please take the following steps:
- Use a password or PIN lock on your device.
- After using the u7u app or website, always remember to sign out.
- Never share your login credentials with anyone.
- Consider installing parental control software on shared family devices.
Keep in Mind: If you suspect a minor has accessed your account, notify our support team right away. We'll act quickly.
Recognising the signs of gaming addiction
Gaming addiction or problematic gaming can develop gradually — often without you realising it. Watch out for the following signs:
- Neglecting daily tasks or responsibilities to keep playing.
- Coming back again and again after a loss, telling yourself "just one more time."
- Lying to family or friends about your gaming.
- Feeling angry, restless, or depressed when you're unable to play.
- Continuing to play despite financial difficulties.
- Neglecting sleep, meals, or personal health.
If you recognize even a few of these signs in yourself, don't wait — seek professional help. There's no shame in it; it takes courage.
Advice for Family & Friends
If someone close to you is struggling with a gaming problem, you can help. Talk to them with empathy — express concern without placing blame. Encourage them to seek support, and reach out to the u7u support team if needed.